Entitlement

I am still surprised that folks have a strong sense of entitlement. I've paid my dues. I've done this or done that.

Entitlement is the bane of small business, where we have to be nimble and quick. It's all about being responsive.

I've been reading all the great Fast Company article focusing on the employee and worker. What about the person or small business that is trying mightily to get a profit.

It's tough.